FAQs
CONTACTS.
For information please email.
Want to become a stockist? please email.
USA - office@orchill.com
For the rest of the world- vince@orchill.com
Complaints, suggestions and complements email the boss.
INTERNATIONAL SHIPPING
We offer free shipping to most places in the world, it usual takes between 8-15 business days to get to you (please add two weeks extra during Covid) . If you really need it ASAP we have an express option for $20 using DHL Express. it takes 3-7 days.
AUSTRALIAN SHIPPING
Free shipping, we ship Auspost or Sendle, it takes 2-4 days to most major centres.
Express shipping through Auspost express. $10 they say over night delivery to most places. If your way out in whop-whop add a day.
RETURNS / REFUNDS POLICY.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We will not refund any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery
We do not pay for return post if you've just changed your mind.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@orchill.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to:
Net orders 5 Gisborne st Elsternwick Victoria AU 3185
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.